Logan City Council has gone from Queensland’s middle of the pack to the top of the table, leaping from 10th to first in Snap Send Solve’s annual satisfaction index.
The council scored 62.9 out of 100 in the 2026 Community Satisfaction Index—one point higher than in 2025 and 3.7 points above the Queensland average of 59.2.
The result comes as satisfaction fell by 1.8 points statewide and 1.7 points nationally.
Snap Send Solve chief executive and founder Danny Gorog congratulated Logan on improving against the broader trend.
“We congratulate Logan on being ranked by our snappers as the best performed Queensland council,” Mr Gorog said.
“Impressively, Logan increased its score from 2025 despite resident satisfaction with councils more broadly falling across Queensland and nationally.”
The Snap Send Solve platform allows users to photograph a problem and send it directly to the responsible authority without needing to work out who that might be.
Logan councillor Paul Jackson set up a “snapper squad” within the app with 66 local residents collectively making 867 “snaps” over 12 months.
Snaps typically include location data and photos, helping crews prioritise work more efficiently.
Logan City Council said the result reflected its commitment to meeting residents’ needs.
“Residents gave council a score of 62.9%, reflecting council’s ongoing commitment to meeting the needs and expectations of Logan residents,” a council statement said.
Mr Gorog said councils that engaged with their communities and promptly resolved reported problems were more likely to perform strongly.
“What the index highlights is that councils like Logan that engage closely with their communities and act quickly to resolve the issues they are reporting through Snap Send Solve and other channels are more likely to be viewed positively by residents,” he said.
He said the feedback could also help councils improve their services.
“Councils play a critical role in supporting communities throughout Australia, and the feedback that this annual index provides will help them improve the level of service they provide to their ratepayers,” Mr Gorog said.
The national index combined 251,621 ratings from 95,616 people who reported issues through Snap Send Solve with 17,151 survey ratings collected from platform users.
Survey responses received greater weight, while partial pooling was used to stabilise scores for councils with smaller samples. Councils with too few survey responses were excluded.
Mr Gorog said falling satisfaction nationally reflected frustration over common council problems.
“While our councils generally do a great job, the drop in satisfaction with their performance across the country shows the level of frustration that is out there among residents, particularly related to issues we see in the number of reports on hot button topics such as potholes and damaged roads, parking, dumped rubbish, graffiti and vandalism,” he said.
Snap Send Solve said every council included in the index was assessed against the same criteria.
Mr Gorog described the index as an authoritative measure of council performance.
“In its second year, the Snap Send Solve Community Satisfaction Index has become the most authoritative measure for rating council performance across Australia,” he said.
However, the company did not disclose how many Logan reports, ratings or survey responses contributed to the city’s result.
The result is therefore a composite score of 62.9 out of 100—not evidence that 62.9 per cent of all Logan residents are satisfied with council.
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