The state government hospital and health service responsible for the Logan region will be responsible for a specialised Covid-19 Healthcare Support Service for interstate visitors.

A team will ensure interstate residents who access healthcare in Queensland are supported when they enter the state.

Stage 1 of the program is being conducted on those in quarantine and who have tested negative for Covid-19. Queensland police will be tasked with helping the healthcare workers.

Selected hotels or alternative accommodation will have additional health and social support on site or close by for specific groups of individuals during their 14-day quarantine period.

Queensland Chief Health Officer Dr Jeannette Young said nurses, doctors, social workers, paramedics and representatives from other key state government departments are all part of the new service.

“We know the situations in which people apply for these exemptions can be deeply personal and we want to make sure we have the right people in place to support the applicant,” Dr Young said.

“I have set the rules for how exemptions are assessed and every exemption request relating to medical needs will be assessed by a clinician.

“The Healthcare Support Service will help to speed up the assessment process and people going through the exemption process with medical needs can be assured that their request is being assessed by a team of experts.

“We’re very aware of how hard the quarantine process can be for those who do not get granted an exemption. That’s why we also have a pilot program in place to make quarantine easier for people with existing medical needs and disabilities and those caring for very young children.

“This builds on the existing health support that exists for those in the quarantine process and I am very proud to see the ways we can continue to improve.”

Anyone who needs further information or support on entering Queensland for essential medical care, exemption requests from people overseas, in a hotspot or from hotel quarantine can contact the Healthcare Support Service by calling 134 COVID (13 42 68).

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