Logan City Council have released a new ‘customer charter’ to enhance its relationship and experiences with the community.
Council has promised its customers – residents, ratepayers, business operators, visitors, contractors – to put them “at the heart” of everything it does.
The charter says council will respect, help and listen to customers, as well as “own [it’s] mistakes and work with [customers] to fix them”.
It has also set timeframes and expectations regarding communication with council, such as how long it will take to receive a response from Council.
“We have set standards to help us deliver better services, which outline what you can expect when you deal with council employees and the target timeframes for responding to your enquiries,” Logan mayor Darren Power said.
“In serving our community, we will do so with empathy, integrity and initiative.
“No matter how you interact with us, you can count on us, and we care.
